Sovlow Refund Policy
We value our customers and want you to be satisfied with your purchase. If you are not entirely happy, you may request a refund under the following terms:
1. Eligibility for Refunds
- Refund requests must be submitted within 14 days of the purchase date.
- Only the initial purchase of a product or service is eligible for a refund. upgrades, and subsequent payments are non-refundable.
- Products or services that have been fully delivered, downloaded, or accessed are generally non-refundable.
2. Refund Process
- To request a refund, please contact us at [email protected] with your order details.
- Approved refunds will be processed back to the original payment method within 5–10 business days.
3. Non-Refundable Items
- Customized, personalized, or special-order products and services.
- Fees for processing, administration, or setup (if applicable).
4. Disputes and Chargebacks
- Please contact us before initiating a chargeback. Most issues can be resolved quickly and fairly.